Orders are processed Monday through Friday, excluding holidays. Holidays and peak sales periods may affect your shipping timeframe. Once an order has been processed, it cannot be canceled. Please email us within 24 hours after submitting your order if you changed your mind. We can be reached at: info@projectplayroom.com. Full Return & Cancellation Policy can be found here.
Almost all of our items are custom made just for you, and therefore may take up 6 weeks to arrive depending on the product (see below). The estimated delivery time can be found in the product description of each product or in the list below. Please be patient with your order. We will email you an order confirmation and a tracking number for each item once your order begins to ship.
ORDERED MULTIPLE ITEMS?
You will receive them in different shipments at different times
Our manufacturer can't always process multiple items from one order at the same time, which means you may receive your items at different times.
DO YOU SHIP OUTSIDE THE USA?
We currently do not ship outside the USA due to the weight and size of most of our products.
SHIPPING COSTS
Shipping costs may vary widely as many of our products are either heavy or bulky or both. The rock Wall Panels and (sometimes) our foam pits ship by special freight courier.
- Rock Wall Panel: Calculated at checkout based on delivery address
- Slides: Quote must be requested on via product page
OVERVIEW ESTIMATED DELIVERY TIMES PER PRODUCT GROUP
Holidays and peak sales periods may effect shipping timeframe.
These estimated times include processing, manufacturing, and shipping times.
- Monkey Bars: 1-2 weeks
- Mural and Decals: 2-3 weeks
- Ropes & Nets: 2-3 weeks
- Swings, ladders & trapeze: 2-3 weeks
- Ceiling hooks: 1-2 weeks
- Rings: 1-2 weeks
- Cocoons: 3-4 weeks
- Rock Wall Panels: 6-10 weeks
- Rock Wall Holds: 2-3 weeks
- Safe Foam Floor Mats: 4-6 weeks*
- Vinyl Mats & Fitness Carpet: 4-6 weeks
- PLEASE NOTE: When ordering 5 or more fitness carpets or vinyl mats delivery time is 8-10 weeks.
- PLEASE NOTE: Lead time of 10'x10' mats with built-in connect is 8-10 weeks
- Foam Pit: 4-6 weeks*
- (Triangle) Foam Shapes: 4-6 weeks*
- Wall Pads: 4-6 weeks*
- Foam Cubes: 4 weeks
- Neon Lights: 4-5 weeks
- Slides: 10-12 weeks*
* Lead times above are estimates. Actual shipping times may vary.
Shipping to a Business, Office, or Commercial Space?
A release fee of $100 will be applied to any orders where an unsuccessful delivery attempt occurs and the parcel(s) are sent back to our production teams. In the event that a courier is unable to complete successful delivery due to business closure, the release fee will be charged with additional shipping costs in order to have the parcel sent back out to you. The only exception is if you refuse a package due to damaged products. Please inspect products on arrival
*These items are mostly special freight delivery which means you will receive a phone call to set up a delivery day and time once the product is ready to ship. Someone may be required to be home to accept the delivery and check for damages upon delivery.
