monkey bar play

Can I return my order?

Returns & Cancellations

All of our products are custom made especially for you, and are therefore NOT RETURNABLE. The only exception is in the rare occasion a product arrives damaged. Our full return policy is printed below.


Orders are processed Monday through Friday, excluding holidays. Holidays and peak sales periods may affect your shipping time frame. Orders are typically processed within 2 business days; once an order has been processed, it cannot be changed or canceled. We can be reached at:

Please note: Products from our special collections are processed within 2 hours after ordering and can therefore not be canceled. (Figgy Play, Piccalio, & Neon Signs)

All of our items are made specially for you and are therefore NOT RETURNABLE

In the rare occasion that an item arrives damaged or that you received the wrong item, please take photos within 24 hours of delivery and email them to and we will be happy to assist you!

Monkey bars orders that are shipped internationally cannot be exchanged or returned even if they arrive damaged. Customs often opens parcels and doesn’t always repack them with appropriate cushioning which can result in the bars rubbing against each other in transit, causing damage. For international shipping information, kindly click here

Updated 5/23/2024

Bulky, heavy or both? We'll get it to you! Check all delivery times and shipping costs here.